EVERY SESSION IS RELEVANT, VALUABLE AND UNIQUE
BECAUSE THE INDUSTRY ADVISORY BOARD CREATED THIS AGENDA!
Chair’s Welcome Address
Head of Insurance , Finance & Payments Sectors
C-PANEL: Building An Insurance Business From Data Upwards – Who Is Taking Data & AI Seriously?
20 years ago, any CEO of a company would name their CFO as the next most important decision maker in the compay. But not any more! Because, the more data takes over our lives, our decisions, future plans and even behaviour, the more it is the Chief Data Officer that seems to be the one in control of our business. Nobody is of course disputing the value and role of data in every day decision making, in long term strategy and in every step of the customers’ experience. The much more challenging question is – How do you build your business strategy, and your customer journey. With GDPR coming into action shortly the question is especially relevant and challenging. Every tiny little step your company makes towards growing profits is based on data? Why do you need anyone else in your business but data managers? Perhaps you don’t need them either, as machines and AI are much better data analysts and managers than humans? Lots of very interesting topics and a very heated debate awaits you during this panel. Not to be missed.
Head of Data Science
Global Head of AI
COMMERCIAL INSURANCE, IOT & AI: Pricing, Claims & New Business
This panel is about commercial lines. We can all relate to fitbits, iwatches, smoke, flood alarms and sleep monitors in our houses and on our bodies. They help reduce risk and drive the price of our personal insurance down. Commercial insurance is bound to go down the same route, especially given the fact that the stakes are much higher in commercial lines, and investment in IOT and AI could potentially be a lot greater. So why haven’t AI and IOT taken over the world of commercial insurance by storm? What is the role of insurance brokers in commercial insurance and how will it change with the growing prevalence of AI? This panel will discuss the practical side as well as the strategy behind using IOT, sensors, data and AI in commercial insurance. When the revolution finally takes place, it will be fast and furious, and many businesses will get left behind. So join in to find out what the pioneers are planning.
Old Mutual Speciality Insurance
Principal Data Scientist, AI & Machine
IOT, AI, DATA & INSURANCE IN MOTOR: A Word From The Leaders in Innovation
IOT Strategy Director
Drink Coffee, Networ & Benchmark
Internet of Things – the key to unlock ecosystem value
Internet of Things (IoT) is hugely transformative and changing at a very high pace with 100+ new platforms launched every year. This talk will focus on strategy f or new high growth sector and how BT is setting up for success in Internet of Things. More specifically, it will look at how to create value and grow usage in a complex ecosystem like IoT.
IOT Strategy Director
ETHICS OF AI: Machines vs Human Ethics – The Un-Resolvable Face Off
When was the last time you made a decision where your safety was undermined in favour of another person who you don’t even know? Doesn’t happen that often, does it? When was the last time you considered your GDPR rights and your insurance company’s requirements for information about you? We are all ultimately selfish and our lives are of course the most important thing we have. What about machines? Are they allowed to take a fallable human selfish approach to decision making? We all know the dlilemma of a self driving vehicle that instead of hitting a wall and killing its passenger, hits a bus stop, and kills a dozen people. If you were driving you would no doubt try and avoid the bus stop, right? What should machines be programmed to do? Should they even be allowed to make these decisions? Insurance has to be clear on situations like this before we begin allowing machines to make serious life changing decisions. The ethics of AI is a reasonably old topic and is full of unimaginably difficult legal, ethical, moral and technical questions. Some of these are impossible to resolve. Join this panel to begin to understand what the ethics of AI brings to the insurance world and how you should prepare to cope with the challenge. Machines will take over, AI will become more intelligent than us, so let’s try and forsee the biggest challenges and opportunities before it happens.
Group Head of Innovation, UK and Ireland
Ethics and Insurance
Head of Research, Managing Director
Swiss Re Institute
Head of Client Service Development
AI As The Driving Force Of Progress In Life Of Customers & Business Process
Global Head of AI
AI: The Silent Revolution
Most people think of Artificial Intelligence as distant threat – a baffling technology that will eventually take all of our jobs away and make all of our decisions for us. But the truth is that AI is already with us, being used by each of us on a daily basis, usually without any of us realising. In this keynote talk, Andrew will show how AI is already influencing our lives in ways we may not realise, and why our lack of understanding is the biggest threat of all. He will explain why AI is the silent revolution we all need to be aware of, and what we need to do to ensure that AI can be also be a force for good.
Author and Advisor on AI and RPA
Lunch & Networking in the Exhibit Hall
INVESTOR PERSPECTIVE: Leveraging insurance innovation - Invest, Acquire, Partner, or Incubate
Most insurance companies would like to integrate innovation into their businesses and make themselves as flexible and innovative as the best startups in the industry. The question is: how to do it and what is the best way? Investing in startups gives businesses access to innovation and at the same time allows them to participate in the potential upside. Acquiring startups also provides access to new technologies, but additionally poses the question of integrating the acquired business. Incubating is another path that can be explored, as can be a pure partnership approach. So what to do? How to best bring innovation into your business and what is the best way of working with the young talent in the industry? What about the startup perspective? Join this session as Stephan Muecke from Swiss Re Principal Investments shares his strategies, challenges, ideas and results.
CUSTOMER JOURNEY WITH DATA & AI: What Can Machines Do For Your Customer & Your Bottom Line
Every boardroom of every company wants to give the customer what they want when they want it, and at the price, they want to pay for it. Sounds reasonable. Except it’s not that easy. Customers have changed, expectations are higher than ever and younger customers are seeing the world in a very different way to the members of your boardroom. Perhaps this is why young energetic startups are having so much success. They are closer to the customer and are infinitely more flexible. So what can you do in your business to get closer to the customer and their needs? Given legacy systems, company size, inflexibility, the time it takes to make any decision, let alone innovate products change customer journey, the task is daunting. What will help? Data! This panel is about the enormous power you have in your customer data. You don’t even know what is possible and what is worth doing. Get some new ideas, find out what worked for Trov, Neos, AIG and Direct Line. Implement their ideas with your data and customers.
Founder & CTO
DATA & AI IN LLOYDS: Taking Commercial Insurance To The Next Level
Most commercial insurance firms see instech and disruption as a silver bullet that will solve all the inefficiencies and challenges in the market. While a few companies try and innovate, using data and IOT in risk management and pricing, most imagine that instech will change the market without any effort from the market participants. This panel is about understanding the benefits of embracing digitisation by every Lloyds market participant. Join this debate to see how the digital approach will help each insurance desk, customer, and broker in Lloyds.
Head of Digital Underwriting Strategy
FRAUD & CLAIMS WITH AI: Will Your Customer Accept a Refusal By A Machine?
The day lie detectors become 95% effective will be the day insurance fraud stops. Until then insurance companies continue to battle fraud and prevent fake claims. Machines spot patterns, analyse data and triage probabilities far better than humans. But imagine making a claim and getting a refusal by a machine. Would you accept it? Surely not. You would want to speak to a human to dispute this decision. Why? It is because so far humans are by far the best lie detectors. This panel is about the limits and the limitless opportunities for using machines in fraud and claims prevention.
Andrew J. Fairclough
Global Head of Claims Operational Excellence
Fraud Intelligence & Strategy
Application Fraud Consultant
Direct Line Group
AI FOR PREDICTION: IOT & Sensor Data as a Means to Better Pricing & Incident Prevention
Analytics Technology Director
Willis Towers Watson
Cyber Insurance, Risk and Digital Analytics
Global Partnering Director
Using Data Analytics & Machine Learning To Drive Product Innovation – Are You Selling The Right Thing?
Head of IT Strategy & Innovation
Head of Customer & Digital Experience
10 minute pitches from the most innovative instech companies
A start up pitches and then the audience gets to ask the questions. If you are a start-up looking for funding, partnership or to promote your idea and solution in insurance, AI, machine learning, IOT, then this is a great place to gain visibility and generate interest from financial institutions. If you are an investor or an insurance company, then this is where you find your next new idea, next brilliant investment, next successful partner and a new and valuable source of talent in the industry.
Are you a start up? Give a 10 minute pitch to the most qualified and targeted audience of insurance and investment experts. Find partners, investment and future business ideas!
VP Business Development EMEA
RETAILER ON STAGE: Using Data To Understand Your Business, Improve Customer Journey, Create Communities & New Products
Vice President Insight, Pricing & Digital CRM